Frequently Asked Questions
- What to do if I forgot my password?
- How do I charge my order to the Corps/Where can I get my account information?
- How do I receive uniform assistance?
- I need to receive items ASAP
- Do you have a store?
- I need to be fitted for a uniform.
- Can you ship internationally? (Australia, New Zealand, London?)
- Can I pick up an order?
- Do you have a size chart?
- Who to contact for computer items?
- How to return or exchange items?
- How to do a custom order?
- Where do we order Emergency Disaster Services (EDS) items?
- I want to purchase Jr. Soldier, Soldier Covenant, and other certificate?
- How can I order items that are out of stock?
What to do if I forgot my password?
When logging in, please click "Forgot Password" and an e-mail will be sent to you with your password. Please allow a few minutes before checking your e-mail.
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How do I charge my order to the Corps/Where can I get my account information?
You will need a TradeWest account number in order to charge your Corps/Department. If you do not know your account information, please contact your DFS Finance Dept. at your DHQ.
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How do I receive uniform assistance?
This is given with your account number. It is called a "Uniform Assistance Code". You can obtain this code from your DFS Finance department at DHQ if you are an Officer. For soldiers, please contact your Corps Officer.
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I need to receive items ASAP
There is an option when you check out. 2 day air or Next day air shipping. Please keep in mind that if you need an order to go out on a certain day, that it needs to be placed before 3 PM (PST). Please plan accordingly when you place an order as there can be shipping conflicts. Shipping DOES NOT include weekends, only WEEKDAYS.
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Do you have a store?
Yes! The TradeWest Shoppette is located on the Crestmont campus in building D. Our address is: 30840 Hawthorne Blvd. RPV 90275
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Can you ship internationally? (Australia, New Zealand, London?)
Sorry we do not ship internationally. Only within the USA and Canada.
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Can I pick up an order?
Yes, you can pick up your order at the TradeWest Shoppette located on the Crestmont campus in building D. Select "Pick Up" as your shipping option when checking out. The warehouse will contact you when your order is ready. *Vendor items are not available for pickup. Please see item description before selecting pick up.
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Do you have a size chart?
Please contact us by e-mail at TradeWest@usw.salvationarmy.org or phone (562-491-8452) so we can further assist you.
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Who to contact for computer items?
For any inquiries about computers, please e-mail PurchaseWest@usw.salvationarmy.org.
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How to return or exchange items?
For any return or exchange please email us at TradeWest@usw.salvationarmy.org. We will have a TradeWest representative respond to your e-mail with the return/exchange process at that time.
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How to do a custom order?
For any custom orders please email TradeWest@usw.salvationarmy.org. This includes customized logos, shirts, etc.
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Where do we order Emergency Disaster Services (EDS) items?
For EDS items, please contact our vendor ProPac by phone Call: 1 800 345 3036 or visit their website: www.propacusa.com.
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I want to purchase Jr. Soldier, Soldier Covenant, and other certificate?
We do not sell these certificates as they are free to download and print on your Lotus Notes on "Program idea Factory".
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How can I order items that are out of stock?
If any item(s) are out of stock, please e-mail us at TradeWest@usw.salvationarmy.org with the items that you need.
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